 Satisfies URAC and NCQA standards
Health plans administer the Provider Satisfaction Survey to assess the provider and practice manager’s overall satisfaction with the health plan. Additionally, health plans use this survey to satisfy URAC and/or NCQA standards. Standards that the survey tool helps to measure include such indicators as:
- UM 5 – Timeliness of UM Decisions
- UM 11 – Satisfaction with the UM Process
- QI 7 – Disease Management
- QI 9 – Continuity and Coordination of Medical Care
- PH 1 and 2 – Adoption of Preventative Health Guidelines
Other reasons plans may choose to conduct this survey are:
- To measure physicians’ satisfaction with the plan as compared to “all other plans” in which they participate
- To identify issues that physicians have regarding the health plan and their ratings of provider services
- To gain measurable objectives including: physician retention rate; increase in admissions through physician offices; physician referrals; and patient satisfaction with physician
- To identify and improve issues regarding physician satisfaction and loyalty to the plan
Provider surveys are challenging to administer due to the targeted respondent audience. The Myers Group has the experience to help clients navigate this process. Obtaining physician response improves with well-designed surveys and asking pertinent questions. In addition, introducing the survey through various communications methods, employing sound sampling methodologies, and providing results feedback to the provider group increases physician cooperation. |
