In today’s managed care environment, satisfying customers is no longer just a competitive advantage, but a proven ingredient in operating a successful healthcare organization.

A reliable and accurate approach to satisfaction measurement allows managed care organizations to:

• Understand and act on customer needs
• Demonstrate a commitment to objective quality improvement
• Comply with growing regulatory requirements
• Underscore strengths in the eyes of the consumer
• Recognize key leverage opportunities and chart a course for improvement
• Win managed care contracts

As a National Committee for Quality Assurance (NCQA) certified CAHPS and HOS vendor, our core expertise is in identifying and measuring quality initiatives for the managed care industry. We have earned one of the highest sample capacities authorized by the NCQA with certification to conduct up to 500 samples. We offer a series of standard surveys and also help organizations develop custom survey tools to achieve specific research objectives. Many of our clients include:

• Health Maintenance Organizations
• Preferred Provider Organizations
• Disease Management Companies
• Managed Behavioral Health Organizations
• Business Coalitions

Typical projects are:

• CAHPS 4.0H surveys
• Medicare HOS surveys
• Behavioral health surveys (ECHO)
• Data collection for physician incentive programs
• Member or enrollee satisfaction surveys
• Provider satisfaction surveys
• Call Center satisfaction surveys
• Dental, vision, or chiropractic satisfaction surveys