Addresses concerns before employer group becomes at-risk
Many plans are recognizing the importance of obtaining feedback from decision-makers in large or key employer groups to determine their satisfaction with administration of the health plan. By surveying decision-makers and/or plan administrators, health plans become aware of employer perception and overall satisfaction so that any concerns may be addressed before the employer group becomes at-risk to change health plans.

The Myers Group offers a proven Employer Satisfaction Survey to help managed care organizations identify and improve factors that are important to these stakeholders. Some of the measurable objectives include:

• Employer retention rate
• Increase in sales and contract value
• Referral of the plan to employees

The survey measures several composites, including those identified as “key drivers”. These include the staff’s knowledge of materials and ability to answer questions; the quality of the benefits and plan design; the adequacy of the provider network; and the adequacy of the facilities and access to care.