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A Demonstrated Leader in Measuring Healthcare Satisfaction

The Myers Group is a nationally recognized survey research firm offering a complete package of survey products and services to the healthcare industry. We are proud to work with nearly half of the Top 100 Health Plans in the country, as ranked by US News and World Report. The best and the brightest managed care organizations, hospitals, and physician groups rely on The Myers Group to conduct their research projects because measuring quality is our business.



 

Services Overview
 
 

Managed Care
In today’s managed care environment, satisfying customers is no longer just a competitive advantage, but a proven ingredient in operating a successful healthcare organization...

Hospitals
As hospitals enter a new era of public reporting with the advent of the CAHPS Hospital Survey, The Myers Group is experienced and poised to administer this survey, along with patient satisfaction studies, medical staff satisfaction surveys, and employee exit interviews...

Disease Management
The Myers Group offers a family of customizable services specifically designed to supplement a health plan’s in-house disease management program. Through creative outreach programs, The Myers Group can connect the health plan with members directly, more frequently, and with less expense...

Government Agencies
The Myers Group provides survey research and consulting services to local, state, and federal agencies as well as business coalitions, associations, and other public health organizations...

Outsource Solutions
The Myers Group offers OutSource Solutions to market research companies. With a significant investment in trained staff members, CATI - Computer Assisted Telephone Interviewing (hardware and software), Internet survey capabilities, mail management, and scanning technologies, we have the resources and excess capacity to complete projects on time and in budget.

 

  Featured Services
 
  HCAHPS
The Centers for Medicare and Medicaid Services (CMS) recently issued a final rule that requires hospitals to report consistent measures on patient satisfaction with hospital care to receive a full IPPS payment update beginning in FY 2008.
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  Call Center Satisfaction
A health plan’s customer service department is often where the rubber meets the road for members. Clients can change their primary care doctor or specialist, but they can’t bypass the customer service department unless they change health plans.
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CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).